Autopilot

Automations act on what merchants do: onboarding nudges, frozen-charge rescue, win-backs that answer the reason a merchant gave, and alerts.

How runs work

• Triggers are checked every 15 minutes. Turning an automation on starts from that moment, so nothing that already happened is replayed.
• Each run is durable: waits of hours or days survive deploys.
• Run a test sends to the local outbox, marked [Test], ignoring quiet hours and the sending limit.

Sending rules

• At most one automated email per merchant every 48 hours (change it in Sending settings).
• Quiet hours from 21:00 to 08:00 in the merchant's country.
• Every email has a one-click unsubscribe link and your postal address. Unsubscribed merchants never get another automated email.

Slack

Connect one Slack channel in Sending settings. Slack steps in automations and the notifications you switch on for Slack post there. App Gravity can only post to that channel; it cannot read messages.

Automations need the Growth plan or higher.